Privacy Policy

Kingsmen Interiors Private Limited

1. Introduction

Kingsmen Interiors Private Limited (“Kingsmen Interiors”, “we”, “us”, “our”) designs and builds homes, shops, offices and large spaces across India. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit kingsmeninteriors.co.in (the “Website”), contact us, ask for a quotation, or become our client.

We follow the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the rules made under them. By using the Website or sharing your details with us, you agree to this policy. If you do not agree, please do not share your information with us.

Who is responsible for your information

• Company: Kingsmen Interiors Private Limited (CIN: U74102DL2025PTC455248)
• Address: C-1st/60, G.F, Park, Deoli, Khanpur, New Delhi-110062
• Phone: +91-9818114002
• Email: info@kingsmeninteriors.co.in

2. Information we collect

a) When you ask for a callback or contact us

• your mobile number and the kind of space or help you need;
• your name, email address and any project details you choose to write;
• anything you send us on a call, SMS, WhatsApp or email.

b) When you ask for a site visit, design or quotation

• the address and location of your property or shop;
• the type, size and condition of the space, measurements, floor plans and drawings you share;
• photographs and videos of the space, taken by you or by our team during a site visit;
• your design preferences, budget, timeline and any inspiration images you share;
• names and contact details of family members, architects, builders, landlords, building managers or society offices who need to be involved.

c) When you become our client

• identity and contact details needed for our agreement and invoices, such as your name, billing address, GST number and PAN where applicable;
• payment records, such as the amount, date and mode of payment. We do not store your card or net-banking details; payments are handled by your bank or a payment provider;
• signed agreements, approved designs, material choices, change requests, site progress records and handover documents;
• for franchise or brand outlets, the brand’s design guidelines and contact details of the brand’s representatives.

d) Access to your premises and installed systems

When we work in your space, we may need keys, gate or lift access, building permissions and, for electrical, networking, CCTV or smart-control work, Wi-Fi names, device settings or system passwords. We use these only to complete your work, keep them confidential, and ask you to change any passwords after handover.

e) Automatically, when you use the Website

• your IP address, browser type, device type, operating system and approximate location;
• the pages you view, the time you spend and the links you click.

f) From other sources

• details you share on social media or review sites when you message or tag us;
• details from your architect, builder, brand or property manager when they introduce you to us.

g) Information we do not want

Please do not send us Aadhaar numbers, bank account passwords, OTPs or health information through the Website. We do not knowingly collect sensitive information that our work does not need.

3. Why we use your information

We use your information to:

• respond to your enquiry, call you back and arrange a site visit;
• prepare measurements, design proposals, drawings, quotations and project schedules;
• carry out civil, electrical, plumbing, carpentry, metal, glass, flooring, ceiling, HVAC and finishing work at your site;
• coordinate our staff, supervisors, vendors and suppliers for your project;
• issue invoices, record payments and meet tax, accounting and legal requirements;
• provide support, warranty service and after-handover care;
• keep your premises, our staff and our materials safe on site;
• improve the Website, our services and our customer experience;
• send you updates about your project, and, where you have agreed, offers and news about our services;
• protect against fraud, misuse and disputes, and enforce our agreements.

4. Your consent

We process your personal information with your consent, or where the law allows us to without consent, such as to follow a legal obligation or perform a contract with you.

By submitting a callback request or contacting us, you agree that we may reach you by phone call, SMS, WhatsApp or email about your enquiry and project, even if your number is registered on a Do Not Disturb (DND) list. You can withdraw your consent at any time by writing to us (see section 11). Withdrawing consent does not affect what we did before you withdrew it, and we may still keep information the law requires us to keep.

5. How the Website’s callback form works

The callback form prepares a message that opens in WhatsApp, addressed to our business number. Nothing reaches us until you press send in WhatsApp. WhatsApp is run by Meta Platforms and follows its own privacy policy.

6. Photographs, videos and project images

• We take photographs and videos of your space during site visits, progress stages and handover to record the work, plan the design, and protect both sides in case of disputes.
• We will use photographs or videos of your completed space, or your name or testimonial, on our Website, social media, brochures or presentations only with your written or recorded permission. You can withdraw that permission later, and we will remove the content from our own channels within a reasonable time. Copies already shared by others may remain outside our control.
• Images on the Website marked as “design ideas” are illustrations and are not photographs of client projects.

7. Who we share your information with

We do not sell or rent your personal information. We share it only when needed:

• Our team: designers, site supervisors, engineers and carpenters, welders, electricians, plumbers and other workers who need it to do your job.
• Vendors and suppliers: for example, material suppliers, fabricators, glass, stone and tile suppliers, HVAC and fire-safety contractors, and delivery partners. We share only what they need, such as your site address, delivery contact and specifications, and we expect them to keep it confidential.
• Consultants and professionals: architects, structural engineers, MEP consultants, accountants, auditors and lawyers who work with us.
• Technology providers: website hosting, email, WhatsApp and messaging, cloud storage, analytics and design or drawing software providers who process information for us.
• Payment and banking partners: to receive and record payments.
• Building and society authorities: for example, to get work permits or gate passes for your site, where you have asked us to or the property rules require it.
• Authorities: courts, government bodies and regulators when the law requires it, or to protect rights, safety and property.
• Business transfers: if we merge with or transfer our business to another company, your information may move to that company, which must protect it under this policy.

Some of these providers, such as Google and Meta, may store information on servers outside India. We use providers we believe take reasonable care of information, and we do not transfer information to any country the Government of India has restricted.

8. Cookies and similar technologies

The Website uses the cookies and similar storage needed to make pages work. It also loads fonts from Google Fonts, which shares your IP address with Google.

You can block or delete cookies in your browser settings, although some parts of the Website may not work properly if you do. The Website does not respond to “Do Not Track” signals.

9. How long we keep your information

• Enquiries that do not lead to a project: we delete or anonymise them after 24 months.
• Client project records (agreements, drawings, invoices, payments, site records): for as long as needed for warranty, defect-liability and dispute purposes, and for the period tax, accounting and company laws require, which can be up to 8 years.
• Site photographs and videos: for the life of the project and warranty period, or longer if you have agreed to their use in our portfolio.
• Website technical data: for as long as needed for security and analysis, normally 12 months.

When we no longer need your information, we securely delete or anonymise it.

10. How we protect your information

We use reasonable security practices, including access limits so only the staff who need your information can see it, password-protected devices and accounts, secure hosting, and confidentiality obligations for our staff and vendors. No method of storing or sending information is completely secure, so we cannot promise absolute security. If a breach affecting your information occurs, we will tell you and the authorities as the law requires.

Please keep your own passwords, OTPs and site keys safe, and do not share sensitive details in open WhatsApp groups or public posts.

11. Your rights and choices

You may ask us to:

• tell you what personal information we hold about you, how we use it and who we have shared it with;
• correct or update information that is wrong or incomplete;
• delete your information, unless we must keep it for legal reasons;
• withdraw your consent, or stop calls, messages and promotional contact;
• address your grievance quickly (see section 12);
• nominate another person to exercise your rights if you die or cannot do so yourself.

To make a request, email info@kingsmeninteriors.co.in or call +91-9818114002. We may ask you to confirm your identity first. We will respond within a reasonable time and in any case within the period the law allows.

To stop promotional messages, reply “STOP” or tell us you do not want them. We will still send you messages about an ongoing project.

12. Grievance officer

If you have a complaint about how we handle your personal information, please contact our grievance officer first:

• Name: Addy Ahmed
• Email: addyahmed@kingsmeninteriors.co.in
• Phone: +91-9818114002
• Address: C-1st/60, G.F, Park, Deoli, Khanpur, New Delhi-110062
• Hours: Monday to Saturday, 10 am to 6 pm

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India once it is operational.

13. Children

The Website and our services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you think a child has given us their details, please contact us and we will delete them. If a parent or guardian shares details about a child’s room design, we use them only for that project.

14. Third-party websites and services

The Website may link to other sites and services, such as WhatsApp, Google Maps, social media or supplier catalogues. They have their own privacy policies, and we are not responsible for how they handle your information. Please read their policies before sharing anything.

15. Changes to this policy

We may update this policy when our services, tools or the law change. The “Last updated” date at the top shows the latest version. If we make important changes, we will highlight them on the Website or let you know directly. Using the Website after an update means you accept the updated policy.

16. Contact us